A Delta flight attendant
This review is for a female flight attendant in the main section, on Delta flight DL0101, from Atlanta ATL to Buenos Aires EZE on January 16 (took off 9:18pm arriving BA the following day, at 8:39am – all local time).
Is asking a flight attendant to help me to close the overhead bin door a ‘favor’?
… on Google Maps, Yelp; … and another tall Delta FA2024.8.07
It was sleeping time during the flight. The hall was dark. I opened the overhead bin door and put my bag back in, but unable to close it. I’m too short, apparently. I looked to my left, hoping my husband would have done his business. No, he hadn’t but I saw the tall and slender flight attendant with short hair was watching. Leaving the bin door open, I’d think it’s dangerous. When I saw her making no move, I tried the second time. Still unable. Guess I don’t grow tall in a few second. So I walked to her, and whispered, “Can you help me to close it?!”
Please is part of my sentence structure but this time I left it out, because of the situation – it’s her job and she made no attempt to help.
She said, “what?”
“Close the bin” I said. Thinking isn’t it obvious?!?
“Are you ask me a favor?” She said.
“No. I’m not.” I thought it’s her duty. Isn’t it dangerous to leave the bin door open while in the air?
By now my husband is out of the bathroom, who closed it in a snap.
I remembered this attendant: when we met in the aisle before taking off, she coldly walked straight at me, as if I wasn’t there. How rude!
As I was walking away, she said, “if you ask for a favor, you should say please.” Is she teaching a kid, or talk down to a little old Chinese woman?
Why did she consider closing the bin door a favor?
A few hours later, at breakfast, I asked for a supervisor. An attendant said, “what’s up?”
I asked her if closing the overhead bin door, a part of their job? And what is that short hair attendant’s name. She said, “Ill talk to her in a minutes.”
“Ma’am, I’m asking you two straightforward questions.”
“I’ll talk to her in a minute.” The supervisor repeated.
“What’s your name?” I asked.
“I’ll talk to her in a minute.”
Guess the supervisor’s name is I’ll talk to her in a minute.
What’s going on in the corporate America? No one wants to take any responsibility.
I guess their names are off limit too. So I took two photos (side and back) to identify the attendant and the ‘supervisor’ – I did ask another woman who assured me, the lady I was speaking with, is a supervisor.
… the flight attendant who won’t help to close the bin door and the supervisor whose name is I’ll talk to her …
Unintentional, I’ve been flying – almost exclusively – with Delta for decades. Have been a satisfied customer. This kind of rude behavior is a first, actually is the first from any airline: leaving the overhead bin door open.
Their chief customer experience officer is Allison Ausband, hope she’ll handle this matter correctly.